INTERNET SHOP regulations

The regulations define the rules of providing sales services through the website of an online store operating under the domain: hcparts.eu . It is a document required in the light of Article 13 of the Act of 30 May 2014 on the rights of the CONSUMER (Journal of Laws 2014, item 827), the SELLER and at the same time the ADMINISTRATOR of the online store is the company: HYDRO-CZĘTYŚCI JAKUBIEC SPÓŁKA KOMANDYTOWA Address: 36-020 Tyczyn 82 Grunwaldzka Street. Correspondence and shipping address: as above; phone number: +48172293705 e-mail: hydroczesci@gmail.com The company entered in the National Court Register under KRS number: 0000231929 NIP: 8133391713 , REGON: 180028303 The BUYER has the right, prior to placing an order, to negotiate all the provisions of the contract with the Seller, including those changing the provisions of the following regulations - within the scope permitted by law. Negotiations, which in order to be valid, must be in writing. In case the BUYER resigns from the possibility of concluding a contract by way of individual negotiations, the following regulations shall apply.

A. Definitions

  • Internet shop - means that the sales or service provision agreement is concluded by electronic means and if the CONSUMER is a party to the agreement, it takes place under the conditions described in the Act of 30 May 2014 on the rights of the CONSUMER (Journal of Laws 2014, item 827).
  • A Client is a natural person, as well as a legal person and an organisational unit which is not a legal person, to which special provisions confer legal capacity, and which concludes or intends to conclude an agreement or uses other services offered through the website of the INTERNET SHOP.
  • CONSUMER - a Client, a natural person performing a legal transaction with the SELLER which is not directly related to its business activity -a precise definition - Civil Code Art.22.
  • PRODUCT - item offered for sale or service offered in the INTERNET SHOP.
  • REGULATIONS - these Regulations of the INTERNET SHOP.
  • SALES CONTRACT - an agreement for the sale of a PRODUCT concluded remotely by means of an INTERNET SHOP.
  • ORDER - a statement made electronically or by phone about the willingness to conclude an agreement (to order a product or service).
  • NEWSLETTER - a service provided electronically by the SELLER, consisting of sending commercial and advertising information to the e-mail address provided by the interested party.

B. General provisions.

  • The scope of activity - mail order sales with the use of the website of automotive articles.
  • The SELLER shall apply the European Code of Conduct in Electronic Commerce. Below there is a link to the Polish version of the Code: http://www.euro-label.com/pl/kodeks/index.html
  • The CLIENT - is obliged to enter data into the system in accordance with the actual state of affairs, in accordance with the law and good manners. The data provided may not violate personal rights or property rights of third parties.
  • The SELLER is a VAT payer and issues a sales document - a receipt or an invoice - for each sale of a product.
  • Commercial information - price lists, descriptions, advertisements and other information about the Products on the SELLER's website constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.

C. The Order.

  • Internet shop realizes orders with shipment to EU countries. In the case of orders from abroad - shipping conditions - in particular the costs and delivery time are agreed individually.
  • Before placing an order, the Client must read these Regulations. The fact of getting acquainted with and accepting all the provisions of these Regulations is confirmed openly during registration in the system and before the final confirmation of the order. The order form will not be accepted without such confirmation.
  • An electronic order can be placed 24 hours a day, 7 days a week.
  • Execution of the order (preparation and dispatch of PRODUCTS) by the SELLER shall take place:
    • after receiving the payment on account - if prepayment has been chosen.
    • for card payments - from the moment of obtaining a positive authorization.
  • Delivery date for products in stock - no longer than 4 working days, counting from the date determined as in the previous point. In the case of products offered on request, the date will be determined at the time of placing the order.

D. Prices.

  • The prices of products in the shop's offer are prices in Euro currency and are gross prices (including legally required taxes, including VAT).
  • Prices do not include delivery costs.
  • The price binding for the Client is the current price at the time of placing the order.

E. Methods of payment:

  • prepayment - by bank transfer to the bank account specified in the SELLER's data or sent in the order confirmation;
  • Payment via external system PayPal (Europe) S.à r.l. & Cie, S.C.A. based in Luxembourg (in this case, the order will be initiated after completing the ordering process in the Online Shop by the Customer and after receiving the information from PayPal about the successful payment).
  • If the Client chooses to pay in the form of a prepayment by a bank transfer, the Client is obliged to pay the price under the Sales Agreement within 7 days from the date of its conclusion, unless the Parties to the Sales Agreement decide otherwise.
  • The SELLER has the right to limit the available methods of payment, including requiring prepayment in full or in part.

F. Shipment of goods

  • Delivery costs shall be incurred by the CLIENT unless the description of the product offer states otherwise.
  • When filling in the interactive order form, the CLIENT is informed about the costs and chooses the method and accepts the shipment cost when placing the ORDER.
  • In the case of shipping abroad, shipping costs and delivery date are set individually.
  • Purchased products are sent by courier companies.

G. The right to withdraw from the contract (RETURN OF GOODS) in case of distance selling with the participation of the CONSUMER.

  • In accordance with Article 27 of the Act on the Rights of the CONSUMER (Journal of Laws 2014, item. 827) CONSUMER concluding a "distance contract" - has the right to withdraw from the contract without giving any reason - within 14 calendar days from the date of taking possession of the PRODUCT (if the product consists of many items, which are delivered separately, in lots or parts, the period starts from taking possession of the last item, lot or part, if the contract consists in regular delivery of Products for a definite period of time - from taking possession of the first of the Products - or in the case of services or a contract of a different nature - 14 days from the date of conclusion of the contract, however, if the BUYER is a CONSUMER, its entrustment by the SELLER to the carrier shall be regarded as the delivery of the sold item to the buyer, if the SELLER did not influence the choice of carrier by the buyer. In case of withdrawal from the contract, the CONSUMERS shall be entitled to reimbursement of the costs incurred. If, at the time of concluding the contract, the CONSUMER has chosen a method of delivery of goods other than the cheapest usual method offered by the SELLER, the SELLER shall not be obliged to return to the CONSUMER any additional costs incurred by the SELLER in excess of the cheapest method. The condition to meet the deadline at that time is to submit to the SELLER a declaration of withdrawal from the contract. The statement sent by e-mail is also important - it is possible to use a ready form ("Withdrawal Statement"). In case of submitting the declaration in electronic form, the SELLER shall immediately send the CONSUMER a confirmation of receipt of the declaration of withdrawal from the agreement on a durable medium.
  • After sending the statement, the CONSUMER is obliged to send the product back to the correspondence address given in the SELLER's data within 14 calendar days (counted from the date of sending the withdrawal statement) - unless the SELLER has offered to collect the PRODUCT itself. The date of shipment shall be decisive for meeting the deadline.
  • The CONSUMER shall be liable for any diminished value of the item resulting from its use other than what is necessary to establish the nature, characteristics and functioning of the item.
  • The SELLER shall, within 14 calendar days, reimburse the payments made by the SELLER, including the costs of delivery of goods from the SELLER to the CONSUMER. However, the SELLER may withhold the return of the payment until the SELLER has received the returned item or until the CONSUMER has provided evidence of its return, whichever occurs first. The SELLER shall reimburse the payment using the same method of payment as the CONSUMER has used, unless the CONSUMER has expressly agreed to another method of reimbursement which does not involve any additional costs for the SELLER. In case the payment was made by payment card, the SELLER shall refund to the bank account assigned to the payment card of the Ordering Party.
  • Direct costs of returning the PRODUCT to the SELLER shall be incurred by the CONSUMER (CLIENT).
  • The right to withdraw from a contract concluded remotely shall not be entitled to the CONSUMER in the cases listed in the appendix.
  • The SELLER shall not collect shipments sent using the "cash on delivery" method. Return shipment shall be adequately protected against damage in transport.

H. Liability under warranty and guarantee in case of sale with the participation of the CONSUMER.

  • The Seller is obliged to deliver the product being the subject of the contract - without defects.
  • The SELLER shall be liable under warranty for physical defects which existed at the time of transferring the danger to the buyer or which resulted from a reason inherent in the item sold at the same time - for a period of 2 years.
  • The SELLER informs that in the case of PRODUCTS also covered by the guarantee, the rights and obligations of the guarantor are defined and shall be performed in accordance with the terms and conditions set out in the warranty card. The WARRANTY granted for the sold PRODUCT is an additional right and does not exclude, limit or suspend the rights of the CONSUMER under the SELLER's liability under the provisions on warranty for defects in the sold item (art. 577 of the Civil Code).
  • The SELLER shall be exempted from liability under warranty if the CONSUMER knew of the defect at the time of conclusion of the contract.
  • In case of a defect or non-conformity of the delivered PRODUCT with the contract, the CONSUMER shall have the right to lodge a complaint.
  • In order to submit a complaint, we recommend that the CONSUMER fills in the complaint form (DrukReklamacyjny.doc), or in any other form, describes the basis of the complaint and requests for removal of defects and sends a report by e-mail or by mail to the SELLER's correspondence address given in the header. The notification may also be made by phone or orally.
  • Defective PRODUCT - in agreement with the SELLER - if possible and appropriate - the CONSUMER, who exercises warranty rights, shall be obliged, at the SELLER's expense, to deliver the item to the place specified in the contract of sale, and if such place is not specified in the contract - to the place where the item was provided to the CONSUMER. If, due to the nature of the item or the manner of its installation, the delivery of the item by the Client would be excessively difficult, the Client shall be obliged to make the item available to the SELLER at the place where the item is located.
  • If the sold item has a defect, the SELLER may submit a statement with a motion to reduce the price or withdraw from the contract, unless the SELLER immediately and without undue inconvenience to the buyer replaces the defective item with an item free from defects or removes the defect. This limitation shall not apply if the item has already been replaced or repaired by the SELLER or the SELLER has not fulfilled the obligation to replace the item with a defect-free one or to remove the defect.
  • If the BUYER is a CONSUMER, the BUYER may demand that the goods are replaced with a defect-free ones instead of the defect rectification proposed by the Seller or demand that the defect be rectified instead of the replacement of the goods, unless it is impossible or would require excessive costs as compared to the manner proposed by the Seller to bring the goods into conformity with the contract in the manner chosen by the SELLER. When assessing the excessive costs, the value of the defect-free item, the type and significance of the defect found are taken into account, as well as the inconvenience to which the buyer would otherwise be exposed to the satisfaction of the buyer.
  • The reduced price should be in such proportion to the price resulting from the contract in which the value of the defective item remains in proportion to the value of the item without the defect.
  • The BUYER may not withdraw from the contract if the defect is minor.
  • The SELLER shall consider the complaint without undue delay. Not later than within 14 calendar days from the date of receipt of the complaint and shall inform the CONSUMER in writing or electronically about the status of the complaint. Leaving the complaint in this time without a reply is tantamount to accepting the complaint.
  • After accepting the complaint, the SELLER shall reimburse the CONSUMER the costs related to the complaint and incurred by the CONSUMER. The SELLER shall transfer the amount due to the CONSUMER to a bank account or postal order.
  • If the acceptance of the complaint is related to the repair or replacement of goods - the SELLER shall send the product to the CONSUMER at its own expense.

I. Complaints and withdrawal from the contract (returns) in relations with Clients who are not CONSUMERS (it applies to entrepreneurs).

  • This paragraph of the Regulations shall only apply to relations with BUYERS who are not CONSUMERS.
  • The liability under the warranty shall expire 24 months after the date of collecting the PRODUCT.
  • The CLIENT has the right to choose the method of delivery - including sending the carrier who will collect the PRODUCT on behalf of the CLIENT.
  • If the sold item is to be sent by the SELLER, the delivery shall be deemed to have taken place at the moment when the SELLER entrusted the item to a carrier engaged in the carriage of such goods for the purpose of its delivery to the place of destination.
  • As soon as the sold item is delivered, the benefits and encumbrances associated with the item and the risk of accidental loss or damage to the item shall pass to the SELLER.
  • Upon receipt of a parcel with ordered products, the Client is obliged to examine the parcel at the time and in the manner accepted for this type of parcels. If the Customer finds out that during transport there was a loss or damage to the Product, the Customer is obliged to perform all actions necessary to determine the liability of the carrier. If the Customer did not examine the item and did not immediately notify the seller of the noticed defect, and if the defect came to light only later - if he did not notify the seller immediately after its detection - warranty rights are lost.
  • The liability of the SELLER, regardless of its legal basis, is limited - both within the scope of a single claim, as well as for all claims in total - to the amount of the price paid and delivery costs under the contract concluded. The SELLER shall be liable only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits of the Client.
  • If there are no cases of the SELLER's liability under the warranty entitling the CLIENT to return the PRODUCT, the CLIENT may return the purchased PRODUCT only with the SELLER's consent, at the CLIENT's expense, if the PRODUCT is not used, in a factory sealed packaging.
  • If the item sold has defects, the CLIENT may withdraw from the contract or demand a reduction in price. However, the CLIENT may not withdraw from the contract if the seller immediately replaces the defective item with a defect-free item or immediately removes the defect. This limitation does not apply if the item has already been replaced by the seller or repaired, unless the defects are immaterial.
  • The SELLER informs that in the case of PRODUCTS also covered by the guarantee, the rights of the purchaser and the obligations of the guarantor in this respect are defined and shall be performed in accordance with the conditions set out in the Warranty Card. The WARRANTY granted for the sold PRODUCT is an additional right and does not exclude, limit or suspend the Buyer's rights under the provisions on warranty for defects of the sold item.
  • The SELLER shall not accept any shipments sent back using the cash on delivery method.
  • Any disputes arising between the Seller/Service Provider and the Client shall be submitted to the court having jurisdiction over the registered office of the SELLER.
  • The regulations concerning the principles of warranty for defects and quality guarantee - not mentioned above - in contracts with entrepreneurs are accepted directly in the wording adopted in the Civil Code art. 556-581.

J. Electronic services and technical conditions of using the website

  • The SELLER - in order to enable the conclusion of an agreement, the SELLER provides services through the website of the Internet shop:
    • to create and administer a Client's account in the Internet shop;
    • processing the order form for products in the Internet shop;
    • with the consent of the Client - sending commercial information, promotional offers, etc. in the form of a "newsletter" service.
  • The provision of electronic services in the above mentioned scope is free of charge.
  • The agreement for the provision of electronic services consisting in maintaining and administering the Client's Account on the WEBSITE is concluded for an indefinite period of time. The moment of concluding the Agreement shall be deemed to be the end of the process of registration of the Client on the WEBSITE.
  • The agreement for the provision of electronic services consisting in enabling the submission of an Order to the Internet Shop by filling in the order form is concluded for a specified period of time - for the period of filling in and processing the order - and is terminated at the moment of submission and acceptance of the Order.
  • The "newsletter" service is concluded for an indefinite period of time. The contract is concluded at the moment of giving consent to sending messages to the Client's address given during registration.
  • The CONSUMER may withdraw from the service contract without giving reasons within 14 days from the conclusion of the contract - except when the service will begin before the expiry of this period with the consent of the CONSUMER - by submitting a withdrawal statement to the entrepreneur:
    • by means of an electronic withdrawal form (Appendix to the Regulations),
    • by making a declaration on the website,
    • in the form of an e-mail or in writing to the registered office of the SELLER (SERVICE)
  • in the case of a service concluded for an indefinite period of time, both parties have the right to terminate the contract:
    • The CONSUMER may terminate the contract for provision of services by electronic means at any time by submitting an appropriate statement in electronic form or in writing to the address of the SELLER. The SELLER shall immediately acknowledge the receipt of the statement. The SELLER shall, within 7 days from the receipt of the notice of termination, remove from the data the provisions covered by the protection of personal data related to the service and shall cease to provide the service.
    • The SELLER shall terminate the contract for provision of electronic services if the CONSUMER objectively and illegally grossly violates the Regulations - with a notice period of 30 days from the date of notice. If both parties to the agreement are entrepreneurs, the SELLER may in such a situation terminate the agreement for the provision of Electronic Services with immediate effect.
    • The SELLER and the Client may terminate the contract for the provision of electronic services at any time by agreement of the parties.
  • Complaints shall be considered immediately, not later than within 14 days. Failure to consider the complaint within this period means that the complaint is accepted.
  • In order to cooperate with the Service Provider's IT system on the CLIENT's side, it is necessary to have access to a computer or other device enabling communication with the CLIENT's website via the Internet. In the case of a computer - the system should be equipped with an Internet browser (for example, Mozilla Firefox version 11.0 or higher, Internet Explorer version 7.0 or higher or other with similar parameters). Recommended monitor resolution - not less than: 1024x768. Mobile devices must be equipped with software - provided by the manufacturer of the device - that allows to perform operations equivalent to the above mentioned computer browsers. In addition, it is necessary to have an active e-mail account. In order to take full advantage of all the functions of the INTERNET SHOP, it is necessary to enable JavaScript and cookie support. The use of scripts and cookies discusses the PRIVACY POLICY located in the tab on the Internet SHOP's website.

K. Personal data processing and protection

  • The SELLER shall be the administrator of the Client's Personal Data processed in connection with the use of the INTERNET SHOP.
  • The provision of personal data, as well as the consent to their processing are entirely voluntary. All personal data provided to us are processed only within the scope and purpose for which the Client has given his consent. If the CLIENT does not provide the data necessary for the execution of the order and does not give his consent to their processing, it may not be possible to execute the order.
  • The Administrator shall ensure the security of the data provided and the exercise of the rights of the Clients resulting from the RODO regulations.
  • The Client has the right to access the content of their personal data and to correct the request to delete them completely or limit the right to process their personal data, the right to object to the processing - for this purpose, you can use the functions in the shop's program to update the data of the user's account or please send a request (e.g. to the given e-mail address) specifying the request to introduce changes or remove the data from the register. The customer has the right to revoke his consent at any time.
  • The customer has the right to receive data concerning him/her in a structured, commonly used machine-readable format. He also has the right to send these data to another administrator, without any obstacles on the part of the ADMINISTRATOR from whom the data will be extracted (Article 20, paragraph 1). Where technically possible, the CLIENT may require the ADMINISTRATOR to send his data directly to another controller (Article 20 section 2).
  • The ADMINISTRATOR may refuse to delete the data of the CLIENT only in the cases indicated by the applicable regulations, in particular if the CLIENT has not paid all amounts due to the ADMINISTRATOR.
  • In order to perform the service of the contract it is necessary to provide the following data of the CONSUMER:
    • name and surname,
    • the shipping address of the products,
    • e-mail address,
    • contact telephone number,
    • in the case of a company, additionally Company name and VAT Number.
  • All personal data provided during the ordering process are used exclusively for forming, concluding, amending or terminating the Agreement between the Service Provider and the Client and for the performance of the Sales Agreement or the Agreement for the provision of the Electronic Service or the performance of the order and are not made available to other institutions or third parties - with the exception of those described in point 6.
  • In the case of the sale of products through an INTERNET SHOP in order to deliver products to a Client, personal data necessary for addressing and delivering the shipment are transferred to companies professionally engaged in the delivery of parcels - in particular the Polish Post Office, and courier companies - together with entrusting the parcel to be delivered.
  • Personal data are processed only for the period necessary for the performance of the contract or for the purpose for which the consent was given.
    • to maintain an account in the database of the Internet Shop - the basis for processing these data is the agreement (regulations), which has been accepted by the User. We will process these data as long as the User does not terminate the concluded agreement or until the statute of limitations for any claims;
    • data in sales documents - for the period required by accounting regulations;
    • e-mail address used to send the newsletter - for the period of validity of the user's consent. Consent may be revoked at any time;
    • address data used to send marketing information concerning the Administrator's own services - (the basis for processing is the Administrator's legitimate legal interest - Article 6 section 1 letter (f) of the RODO). We will process these data for as long as the User does not object to the processing of data for this purpose.
    • after this period data are deleted
  • The client has the right to lodge a complaint against the activities of the ADMINISTRATOR to the President of the Office for the Protection of Personal Data.
  • If the Client gives his consent to the processing of his data for marketing purposes and sending commercial information and subscribes to the list of subscribers, he will receive a "newsletter" to the e-mail address provided by him. At any time the Client may resign from the newsletter service.

L. Final provisions

  • The agreement is concluded in the Polish language and under the jurisdiction of the Polish law. However, this choice does not deprive the CONSUMER of the protection granted to him by the provisions which cannot be excluded by agreement under the law of the country in which the CONSUMER has its usual place of residence, and the entrepreneur directs its business activity to this country and the agreement falls within the scope of this activity.
  • The provisions of these Regulations are not intended to exclude or limit any rights of a Client who is also a CONSUMER within the meaning of the Act of 23 April 1964 - the Civil Code (Journal of Laws No. 16, item 93 as amended) - to which he is entitled under the applicable provisions of law. If the provisions of these REGULATIONS are inconsistent with the above provisions, these provisions shall take precedence.
  • The content of the Regulations is available all the time in the tab of the Regulations on the SELLER's website and may be copied and printed at any time by the Buyer. The content of the Regulations may also be sent at any time by e-mail or by post at the request of the Client. The REGULATIONS together with the appendices are also delivered to the Clients in an attachment to an e-mail confirming the order placement and the conclusion of a contract.
  • In matters not regulated by these Regulations, the relevant provisions of law shall apply, in particular:
  • Act of 23 April 1964, Civil Code (Journal of Laws 1964, No. 16, item 93, as amended);
  • Act of 10 May 2018 on personal data protection (Journal of Laws of 24 May 2018, item 1000 )
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) - hereinafter referred to as RODO and related provisions.
  • Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws 2013, item 1422);
  • Act of 30 June 2000 Industrial Property Law (Journal of Laws 2001, No. 49, item 508, as amended);
  • Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws 2006, No. 90, item 631, as amended),
  • Act of 30 May 2014 on the rights of the CONSUMER (Journal of Laws 2014, item 827).
  • If the REGULATIONS contain provisions contrary to the aforementioned ones or other regulations in force in the Republic of Poland, these provisions shall prevail over the wording of the REGULATIONS.
  • If any of the provisions of these REGULATIONS is found to be illegal, invalid or otherwise unenforceable to the extent provided by law, it shall be excluded in this respect. The remaining scope of the Regulations shall remain in force.
  • All names of PRODUCTS offered for sale by the INTERNET SHOP are used for identification purposes and may be protected and reserved pursuant to the provisions of the Industrial Property Law Act (Journal of Laws 2001, No. 49, item 5081, as amended).
  • All photographs placed on the INTERNET WEBSITE are protected under the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 1994 No. 24, item 83, as amended) - they have a creative and individual character. They may not be copied without the consent of the Website Administrator.
  • In the event of disputes related to the performance of the concluded agreement, the parties will seek to resolve the dispute by way of out-of-court amicable proceedings - including resolving the dispute before a mediator. If the dispute is not settled amicably, the court competent to settle the dispute will be the Common Court.
  • In performance of the obligation to indicate out-of-court methods of complaint handling and claim assertion, as well as the rules of access to these procedures, we hereby inform you that up-to-date information in this respect is made available on the website: http://prawaKONSUMENTA.uokik.gov.pl. Consumers and entrepreneurs may use the ODR online platform set up by the European Commission to settle disputes amicably. The platform is available at the following address: http://ec.europa.eu/consumers/odr/. UOKIK maintains a register of entities authorised to resolve consumer disputes out-of-court at https://www.uokik.gov.pl/rejestr_power_entity.php.
  • The content of Appendices 1, 2 and 3 constitutes an integral part of these REGULATIONS.

Appendix No. 1 to the REGULATIONS: The right to withdraw from a contract concluded remotely shall not be entitled to the CONSUMER in cases of:

  • a contract for the provision of services if the entrepreneur has performed the service in full with the express consent of the CONSUMER, who was informed before the commencement of the provision that after the performance by the entrepreneur he will lose the right to withdraw from the contract;
  • a contract in which the price or remuneration depends on fluctuations in the financial market over which the trader does not exercise control and which may occur before the expiry of the period for withdrawal from the contract;
  • a contract in which the subject of the benefit is a non-prefabricated item, produced according to the specifications of the CONSUMER or intended to satisfy individualised needs;
  • a contract in which the object of performance is an item that is perishable or has a short shelf life;
  • a contract under which the goods are delivered in sealed packaging, which cannot be returned after opening the packaging for health or hygiene reasons if the packaging has been opened after delivery;
  • a contract under which the goods which, by their nature, are inseparably combined with other goods after delivery are the subject of performance;
  • a contract for the supply of alcoholic beverages the price of which has been agreed upon at the time of the conclusion of the sales contract and which can be delivered only after 30 days and the value of which depends on fluctuations in the market over which the entrepreneur does not have any control;
  • a contract in which the CONSUMER expressly requested the entrepreneur to come to the CONSUMER for urgent repair or maintenance. If the entrepreneur provides services other than those requested by the CONSUMER or goods other than spare parts necessary for repair or maintenance, the right to withdraw from the contract shall be vested in the CONSUMER with respect to additional services or goods;
  • a contract for the provision of audio or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;
  • contracts for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;
  • a contract concluded at a public auction;
  • contracts for the rental of a building or premises for purposes other than residential, transport of goods, car rental, catering, leisure services, if the contract specifies the day or period of provision of the service;
  • a contract for the supply of digital content which is not recorded on a material medium, if the performance began with the express consent of the CONSUMER before the expiry of the deadline for withdrawing from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.